Privacy Policy

1. Introduction

This Privacy Policy explains how SolidHost.net collects, uses, stores, and protects your personal data in compliance with the General Data Protection Regulation (GDPR) (EU 2016/679).

2. Data Controller

Company: AZ EXPERT SP. Z O. O.

Address: Lwowska 10, 00-658 Warsaw, Poland

TIN: 7011175244

Contact: support@solidhost.net

3. Data We Collect

We may collect the following information:

• Identification data: name, surname, company name, NIP (or VAT ID)
• Contact data: email, phone number, billing address
• Payment data: information processed securely by Stripe and PayPal (we do not store full credit card details)
• Technical data: IP address, server logs, usage statistics

4. How We Use Your Data

• To provide and manage hosting services
• To process payments and invoices
• To maintain customer support and communication
• To comply with legal obligations (e.g., tax/accounting requirements)
• To prevent fraud and abuse

5. Legal Basis for Processing

We process customer data based on:

• Contract performance (Article 6(1)(b) GDPR) – providing services
• Legal obligations (Article 6(1)(c) GDPR) – invoicing, accounting
• Legitimate interest (Article 6(1)(f) GDPR) – preventing abuse, ensuring security
• Consent (Article 6(1)(a) GDPR) – newsletters, marketing (if subscribed)

6. Data Retention

We retain personal data as long as necessary:

• While you are our customer
• For accounting/legal compliance (usually minimum 5 years, per Polish law)
• Until you request deletion, where applicable

7. Data Sharing

We may share data with:

• Stripe and PayPal (payment processors)
• Infrastructure providers (data centers, security services)
• Authorities if required by law

We do not sell personal data to third parties.

8. International Transfers

If data is transferred outside the EEA (e.g., via Stripe/PayPal), it will be protected under GDPR safeguards, such as Standard Contractual Clauses (SCCs).

9. Security Measures

We implement technical and organizational measures, including:

• SSL encryption
• Access controls
• Regular software updates
• Security monitoring

10. Your Rights

Under GDPR, you have:

• Right to access your data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object

Requests can be sent to: support@solidhost.net

11. Cookies

Our website uses cookies for:

• Session management
• Analytics (Google Analytics or similar tools)
• Security (anti-bot protection)

You can manage cookie preferences via your browser.

12. Changes

We may update this Privacy Policy. Updates will be published on SolidHost.net.